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Tactical Intent USA allows customers to return any item within 30 days of purchase that is new, still in the box, and never been opened, but the customer will be charged a 15% restocking fee and will be required to pay all shipping fees. The customer must call 859-303-5722 Ext. 256 (Customer Service) to obtain a return authorization number (RA#). There will be no refund for items returned without an RA#. The refund will be credited to the customer within 7 days of receipt of the returned goods.
Items located in our Closeouts category, or designated as a closeout item, CANNOT be returned. All sales are final on Closeout Items.
Tactical Intent USA works hard to package your order as good as possible to prevent damage during shipping. If you do have products arrive that were clearly damaged during the shipping process, please contact the shipping company (Fed Ex, UPS) immediately to file a claim. It is important that you keep the box the items were shipped in because they may send a representative to review the claim. If the shipping company is unable to process the claim, please call 859-303-5722 Ext. 256 (Customer Service) to inform us of the situation and we will do our best to assist you with the claim. We will be unable to help you if you have not already placed a claim with the shipping company
We strive to provide the most accurate pictures and descriptions of our products by photographing them all in house. However, not all product images are 100% exactly what will be received. Many of our products we get from different vendors and manufacturers, therefore while the picture is representative of the item that will be received, it is not always 100% exactly the item that will be received.
Terms & Conditions
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. USE LICENSE
Permission is granted to temporarily download one copy of the materials (information or software) on the Tactical Intent USA web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Tactical Intent USA’s web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tactical Intent USA at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Tactical Intent USA web site are provided “as is”. Tactical Intent USA makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Tactical Intent USA does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Tactical Intent USA or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Tactical Intent USA’s Internet site, even if Tactical Intent USA or a Tactical Intent USA authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. REVISIONS AND ERRATA
The materials appearing on Tactical Intent USA web site could include technical, typographical, or photographic errors. Tactical Intent USA does not warrant that any of the materials on its web site are accurate, complete, or current. Tactical Intent may make changes to the materials contained on its web site at any time without notice. Tactical Intent USA does not, however, make any commitment to update the materials.
Tactical Intent has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Tactical Intent USA. Use of any such linked web site is at the user’s own risk.
8. GOVERNING LAW
Any claim relating to Tactical Intent USA web site shall be governed by the laws of the State of Kentucky without regard to its conflict of law provisions.
Tactical Intent USA respects your privacy and is committed to protecting it. Tactical Intent USA is committed to making its website, www.tacticalintentusa.com, a safe and secure place for our customers to shop. Tactical Intent takes the privacy of our customers and the security of their personal information very seriously.
Tactical Intent USA never sells or rents your personal information to third parties. However, we may share your personal information with a third party as part of the checkout and shipping processes. When you purchase something from us, we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, FedEx and the United States Postal Service to deliver your purchase.
Tactical Intent USA is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Tactical Intent has in place appropriate physical and managerial procedures to safeguard the information we collect. We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. Credit card numbers are used only for processing payment and are not used for other purposes.
SHIPPING DETAILS FOR USA CUSTOMERS
All orders are shipped UPS (United Parcel Service) unless FedEx is requested.
All orders must include a physical shipping address (Route or Street Address).
UPS cannot accept a Post Office Box number.
All orders are processed in the order they are received, this is done to ensure fairness to everyone.
All of our orders are considered rush orders and are sent as soon as possible.
We pride ourselves on prompt shipment.
We are required by UPS to differentiate your shipment with respect to Residential or Commercial delivery addresses. If your package is delivered to your home (the address where you actually reside), you will be charged the residential rate. This rate is higher for the total cost of the package (per box) as compared to the commercial rate.
This affects all UPS service levels.
Shipping charges are based on the actual weight of your order.
Any item noted Oversize will incur additional freight charges. Some, but not all items are noted.
UPS freight charges are subject to increase without notice.
In a hurry? Request UPS Next Day Air, Second Day Air or Three Day Select Shipping. The rate for air shipments will vary based on size/weight of the package and the UPS zone where it is to be shipped.
SHIPMENT NOTIFICATION AND TRACKING
Customers that provide us with their e-mail address will automatically receive shipment notification of their order, along with tracking information.
Signing up for our newsletter gives you access to updates about new products, exclusive deals, and news from Tactical Intent USA.
To sign up, simply enter your email below or into the field in the right side of the footer and click on the green letter icon to submit.
Tactical Intent USA is a nationwide retailer in the tactical and survival equipment market.
Operating out of a 36,000 square foot facility in Lexington, Kentucky, Tactical Intent provides quality products from manufacturers with a global presence such as ESEE Knives, Ontario Knife Co., Elzetta and TOPS Knives.
Our customer service, shipping department, and accounting are all managed under one roof for the convenience of our customers.
Tactical Intent USA only sells high-quality American made products.
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